target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: IDC Survey - Doc Document number: # CA51223423
2023 Canadian Enterprise Wireline Voice and UCC Survey Results: Findings from IDC's 2023 Canadian Enterprise Communications Survey
This IDC Survey focuses on wireline voice services, with insights on wireline providers in Canada, including satisfaction levels and intentions to switch local phone service providers. We discuss the number of landline phones in use at Canadian businesses and examine decreasing business locations, wireless replacement, and internet VoIP services as potential drivers of landline use decline.
This IDC Survey also examines which type of landline phone services are used by businesses of different sizes, finding preferences among types of legacy and VoIP phone services.
Also included are insights on unified communications and collaboration (UCC) spending, service use, preferred providers, and preferred implementation approaches.