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Nov 2017 - Technology Segment - Doc # CEMA42094317

United Arab Emirates IT Services Market 2017–2021 Forecast and 2016 Analysis

By: Eric SamuelProgram Manager, IT Services, Middle East and Africa


This IDC study presents an overview of the UAE IT services market and forecasts expenditures through 2021. The study includes market size and distribution analysis by vertical market and IDC's 12 foundation market categories.

The study answers the following questions:

  • What are IDC's predictions for spending on IT services in the UAE? What are the assumptions behind the forecasts?
  • What are the concerns and preferences of UAE end users regarding IT services procurement?
  • What are the trends in IT services in the UAE? What does the future hold for managed services, offshoring, hosting, and cloud services?

"Last year was one of the slowest years of the past decade in the UAE IT market. Cost pressures resulted in project delays and even the cancellation of some projects. The decline in oil prices continued to impact the economy, and no industry was unaffected. Hardware and software vendors were significantly impacted. On the brighter side, the market was boosted by investments in strategic areas such as cloud, digital transformation, security, and analytics. There was also growing acceptance of offshoring. To respond to the offshoring trend, local managed services providers must explore ways to remain competitive. Project and outsourcing services players will find opportunities as Expo 2020 approaches and as the UAE continues its push to develop into a diversified knowledge-based economy." — Program Manager Eric Samuel, IT Services, Middle East, Africa, and Turkey



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