TECH BUYER Feb 2022 - IDC Innovators - Doc # CHE48043921

IDC Innovators: China Cloud Videoconferencing, 2021

By:

Kai Cui
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Abstract

This IDC study takes a quick look at vendors in the cloud videoconferencing market in China. IDC Innovators are emerging vendors with revenue US$100M that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators report profiles three notable vendors — Guangzhou Ketian Shichang Information Technologies Co. Ltd. (Ketian Octopus Cloud), Shenzhen Comix HST Cloud Computing Co. Ltd. (Fastmeeting), and Beijing HexMeet Technologies Co. Ltd. (HexMeet).

"The popularity of contactless living and working modes brought about by pandemic has greatly accelerated the process of social digitalization. Videoconferencing has become an indispensable production tool in the post-pandemic era. How to meet users' demands for 'flexibility, resiliency, high quality, and self-service' in future of work is an important prerequisite for users to choose a videoconferencing partner," said Kai Cui, IDC China's assistant research director for the videoconferencing market. He added: "Traditional videoconferencing is more about meeting enterprises' basic communication requirements; however, in the era of digital transformation, videoconferencing is no longer an option for enterprises; rather, it is expected to become an accelerator for the transformation of customer experience, product and service innovation, and business model transition. As a collaboration application that helps enterprises quickly get information and make real-time decisions, cloud videoconferencing has become one of the important fundamental technologies for enterprises to realize digital transformation. With enterprises facing challenges and opportunities in digital transformation, this IDC research focuses on how they can maximize the value of cloud videoconferencing such that this technology's applications will no longer be limited to conferencing use cases, but instead be efficiently integrated with audio-video capabilities to help customers create new business models and business income. In response to the changing user demands, IDC lists some cloud conferencing service providers as references for organizations to choose as their partners. Leading-edge technologies, flexible integration with business systems, and quality services are set as the important standards in this research."


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