target audience: TECH SUPPLIER  Publication date: May 2024 - Document type: Conference Proceeding: Tech Supplier - Doc  Document number: # DIR2024_T5_JH

IDC Directions 2024: The AI Transformation of Services

By:  Jennifer Hamel Loading


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These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.

AI, particularly GenAI, is both a disruptor and a value driver for the services industry. The pervasiveness of embedded AI in service delivery will reshape all services markets — from business services to IT services to digital and operational technology (OT) services — though the impacts will vary. While transforming internally, services providers need to continue delivering value and meeting evolving customer needs, including supporting customers through their own AI transformations. In this session, discover IDC's latest research on buyer expectations for how AI will impact their relationships with services providers in the next few years, and hear recommendations on how to turn your AI transformation into a competitive advantage.


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