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Mar 2016 - Conference - Doc # DR2016_T7_MW

Myth Busting: Six Common Misconceptions About Customer Experience and the Use of Technology

Author: Mary Wardley Program Vice President, Loyalty and Customer Care

The following was presented at the IDC Directions conferences in San Jose and Boston in March 2016.

Subscriptions Covered

Customer Experience: Customer Service and Contact Center Solutions , Directions Presentations 2016 , SocialView

Regions Covered


Topics Covered

Customer relationship management applications

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