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Mar 2016 - Conference - Doc # DR2016_T7_MW

Myth Busting: Six Common Misconceptions About Customer Experience and the Use of Technology

Author: Mary Wardley Program Vice President, Loyalty and Customer Care
Abstract

The following was presented at the IDC Directions conferences in San Jose and Boston in March 2016.

Coverage
Subscriptions Covered

Customer Experience: Customer Service and Contact Center Solutions , Directions Presentations 2016 , SocialView

Regions Covered

Worldwide

Topics Covered

Customer relationship management applications

Referencing Documents
Related Links