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Feb 2018 - Conference: Tech Supplier - Doc # DR2018_GS4_MB

When Computing Becomes Human: Automation, Innovation, and the Rise of the All-Powerful Service Provider

Author: Michelle Bailey
GVP/GM and Research Fellow Datacenter and Cloud

Abstract

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in February and March 2018.

With the advent of new cognitive capabilities along with massive computer-generated automation, three things are immutable: Applications and data will be increasingly fragmented across a new generation of infrastructure, service provider ecosystems will challenge the relevancy of incumbent technology vendors, and the new IT buyer will favor innovation over perfection.

For many enterprises considering the digital disruption in their industries today, the risk of doing nothing is becoming greater than the risk of failure. The allure of new revenue streams, rapid adoption in customer-first business models, and data-driven operational efficiencies is leading to a watershed moment for enterprise technology adoption. With the new expectation that technology will not only provide computational support but be an intrinsic part of decision making and predicting success, a new class of providers are emerging in support of a new IT buyer.

Michelle Bailey discusses the winners and losers in the evolving interconnected enterprise, examines how cloud will drive continuous innovation, and highlights why service providers will dominate every technology sector. She also examines how successful enterprises will address the looming talent gap and provides insight on how to win mindshare with the new IT buyer.

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