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TECH SUPPLIER Mar 2019 - Conference Proceeding: Tech Supplier - Doc # DR2019_LAL4_SX

New Metrics and KPIs for the Digitally Transformed IT Organization

By: Suya XiongResearch Manager

Abstract

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.

IDC research has found that digital transformation requires tremendous changes in IT measurement. Thriving organizations are embracing a new regimen of metrics and key performance indicators (KPIs) to refocus their teams and motivate new digital behaviors. Digital transformation challenges enterprise IT organizations to accelerate implementation of new technologies, pivot to new hosting options such as public and private cloud, and increase IT's clock speed to keep pace with the business. New metrics enable IT to address these challenges and meet the demands of an expanding to-do list. Suya Xiong shares the results from the latest IDC MeasureScape survey and gives insights on metrics and KPIs for digitally transforming IT organizations working on critical areas such as infrastructure modernization, cloud adoption, application rationalization, and security.


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