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TECH SUPPLIER Mar 2019 - Conference Proceeding: Tech Supplier - Doc # DR2019_T2_AZ

Artificial Intelligence: Redefining the Systems Integration Landscape

By: Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Abstract

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.

The systems integrator landscape will be transformed by AI-based automation in services delivery. The evolution of automation in the build segment of the assess, plan, design, and build cycles of professional services completely changes the composition of the modern systems delivery organization. Enterprise needs and new demands for automating the build part of services delivery drive the advent of AI-enabled augmentations in delivery processes, tools, frameworks, and methodologies. This will have a significant effect on the type of skills the providers and the customers will need to develop/attain both currently and in the future. Services vendors and enterprises are utilizing a variety of strategies and emerging best practices to develop/reskill talent in the age of rapid services automation.


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