TECH SUPPLIER Mar 2021 - Conference Proceeding: Tech Supplier - Doc # DR2021_GS3_AL

The Future of Work Is Hybrid — Now What's the Question?

By: Amy Loomis, Ph.D.Research Director, Future of Work


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These event proceedings were presented at IDC Directions in March 2021.

One of the most unexpected and valuable outcomes of 2020 has been rapid innovation to support hybrid ways of working. While over 40% of the workforce was forced to shift to remote ways of working, frontline and field workers continued to adapt and find new (safer) ways to do their jobs. When asked which areas were most likely to be permanently changed as a result of COVID-19, 38% of IT and business leaders said their work models would be redesigned to support a hybrid workforce onsite and at home. The promise of a parity of experience for workers as they move between locations, devices, and digital resources is decidedly within reach. Automation and augmentation of work has accelerated business processes reliant on complex workflows and processing of vast amounts of data. Work culture, once largely defined by HR practices and in-person experiences, is now evolving via digital experiences — from AI-enabled onboarding and education to collaboration. Workspaces are also evolving — digitally and physically — as intelligent digital platforms and as instrumented physical locations, with each ready to securely connect people, data, applications, and devices. In this presentation, Amy Loomis will share insights and examples of how industry leaders are building digital parity for current and future hybrid workers.


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United States

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Future of work


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