target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Conference Proceeding: Tech Supplier - Doc  Document number: # DR2023_GS4_RJ

Enterprise Automation 2.0: The Connective Tissue of the Digital Business

By:  Ritu Jyoti Loading


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These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.

Enterprise automation so far has been mostly reactive, implemented as a piecemeal noninvasive method to automate routine, repetitive tasks, and structured processes and data. Business drivers, goals, and means for all the three vectors (business processes, IT operations, and software development) of enterprise automation have expanded for the next chapter of the digital journey. Digital businesses need proactive, predictive end-to-end automation that leverages optimal blending of intelligent automation toolbox (e.g., process mining, conversational AI, machine learning, and IDP) beyond RPA and supports human and machine synergies, and robust governance to accelerate strategic business innovation and unlock the success divide with competition.


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