target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: Conference Proceeding: Tech Supplier - Doc Document number: # DR2023_LL5_ES
Delivering Customer Success: A Playbook for IT Providers
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.
As more technology providers adopt customer success programs, many are struggling to define best practices for services delivery that can meet new requirements in this dynamic market. IDC will share survey results from a worldwide study to highlight the changing nature of customer success services, IT and LOB perceptions and expectations for customer success services, and how vendors can deliver on the promise of customer success..