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Apr 2015 - IDC MarketScape - Doc # EISC02X

IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations 2015 Vendor Assessment

Authors: Roberta Bigliani, Jean-Fran├žois Segalotto, Gaia Gallotti
Abstract

This IDC Energy Insights study evaluates services providers catering to the worldwide utilities customer operations space by leveraging the IDC MarketScape vendor assessment tool. It analyzes quantitative and qualitative characteristics to provide metrics and context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.

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