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May 2015 - Perspective - Doc # EISC52X

Perspective: Utilities Smart Customer Operations Quarterly Update: January–March 2015

Authors: Roberta Bigliani, Gaia Gallotti, Luiza Semernya
Abstract

This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 1Q15 related to:

  • Customer care and billing (CC&B)
  • Customer analytics
  • Customer engagement
  • Smart metering
  • eMobility
  • Smart cities

To provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.

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