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Oct 2014 - Perspective - Doc # EISC54W

Utilities Smart Customer Operations Quarterly Update: July–September 2014

Authors: Roberta Bigliani, Gaia Gallotti, Luiza Semernya
Abstract

This IDC Energy Insights Perspective provides a quick one-stop-shopping overview of major business developments, new financing deals, major projects and pilots, major ICT and operational technology contract wins, and ICT product announcements in the worldwide utilities industry in 3Q14 related to:

  • Customer care and billing (CC&B)
  • Customer analytics
  • Customer engagement
  • Smart metering
  • eMobility
  • Smart cities

To provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.

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