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Jan 2016 - Business Strategy - Doc # EMEA40157816

Business Strategy: Utilities IT Investment Priorities for Solutions: Results from the Western European Utilities 2015 Survey

Authors: Gaia Gallotti, Roberta Bigliani, Luiza Semernya

This IDC Energy Insights study analyzes the results of the annual IDC Energy Insights Survey covering France, Germany, Italy, the Nordics (Denmark, Finland, Norway and Sweden), Spain, and the U.K. Analysis focuses on the utilities industry and is based on 120 interviews carried out between July and October 2015.

The study aims to understand the IT solution investment plans of utilities from a customer operations and asset operations perspective, as well as specifics for water utilities. The solutions covered in this study include asset management; billing; customer care; cybersecurity; energy trading and risk management (ETRM); engineering and design; environment, health, and safety (EH&S); enterprise resource planning (ERP); grid maintenance; meter data management (MDM); network automation and control; plant maintenance; plant operations; project management; storage; supply chain management (SCM); and workforce mobility.

"With smart meter deployments picking up again in countries such as France and the U.K., Western European utilities will focus their IT solution investment potential on adopting new MDM solutions and, to a lesser extent, on enhancing/upgrading their existing MDM solutions in the next 12 months," said Gaia Gallotti, research manager, IDC Energy Insights. "Interestingly, this applies to water utilities as well."

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