This IDC study is the first vendor assessment of the managed workflow services market using the IDC MarketScape model. It discusses both quantitative and qualitative characteristics that explain success in this growing market. Managed workflow services represent the most mature segment of the managed print and document services market and contribute to the overall workflow automation and optimization services market.
This study provides a visual presentation of the resulting vendor analysis in a single bubble chart. The IDC MarketScape figure concisely exhibits the quantified ratings of the reviewed vendors along two axes — strategies and capabilities — which determine if the vendor is a Leader, Major Player, Contender, or Participant. The study also provides vendor summaries that discuss IDC's positioning of each vendor in the market along with commentary on strengths reflected in their scoring and opportunities for improvement. Furthermore, it offers specific guidance for organizations considering a managed workflow services — or a managed print and document services — engagement.
"Managed workflow services market players are continuing to develop their offerings to address challenging process workflows in their customers' organizations," said Jacqui Hendriks, research and consulting manager, IDC European Managed Print Services and Document Solutions. "This is a rapid development in light of the fact that once customers experience the significant impact of implementing efficient workflow solutions, they can be on a fast track to identifying additional workflow challenges and aiming for total business transformation rapidly. It is difficult for vendors with a global footprint to understand what they should invest in regionally, given different levels of market opportunity by country, but established Western European market players have taken cautious steps and are more aggressively fulfilling customers' functional and industry-specific workflow requirements. This study identifies the IDC MarketScape Leaders, Major Players, Contenders, and Participants that make up the current managed workflow services landscape."
European Managed Print and Document Services
HP Inc., Lexmark International, Inc., Canon Inc., Xerox Corporation, Samsung, Sharp Corporation, Ricoh Company, Ltd., Konica Minolta Holdings, Inc., Oki Electric Industry Company, Limited, KYOCERA Corporation
Business process outsourcing, Enterprise mobility, Multifunction peripherals, Print services, Printers, WorkSource transformation