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Feb 2016 - IDC Presentation - Doc # EMEA41029616

EMEA Enterprise Collaboration and Customer Care in 2020

Authors: Jason Andersson, Melissa Fremeijer, Michael Vorisek

This IDC Presentation provides an insight into key trends that will impact the EMEA enterprise unified communications and collaboration (UC&C) and customer care market in 2020. The presentation looks in particular at how customer demand for solutions and competition among UC&C solution providers is impacted by Digital Transformation (DX) and key technology areas such as cloud, mobility, Big Data/analytics, and social business. It includes top-level forecasts of the UC&C market (including videoconferencing and contact center applications) and provides essential guidance for collaboration equipment and platform vendors to help establish positioning and growth in the collaboration and customer care ecosystem moving forward.