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Oct 2016 - Business Strategy - Doc # EMEA41831216

Business Strategy: The Utility is Dead, Long Live the Utility: Eneco's Business Reinvention

By: Roberta BiglianiVice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, Gaia GallottiAssociate Research Director, Europe, Jean-Fran├žois SegalottoAssociate Research Director, Europe


This IDC Energy Insights Business Strategy document describes the case study of an innovative Dutch utility, Eneco. The Eneco Group is a sustainable energy power generation and energy supply company headquartered in the Netherlands. The company is active in five countries across Europe (the Netherlands, Belgium, France, the U.K., and Germany), and it is one of the leading energy suppliers in its home Dutch market, with around 2.1 million customers. To secure a successful future and actively play in today's evolved energy markets, Eneco redefined its mission and embarked on a profound company transformation that made sustainability, customers, and innovation the central foci of its business strategy. This IDC Energy Insights Business Strategy highlights the pillars of this journey, innovation initiatives, and strategic collaborations established. It describes the successful launch of Toon (the company's smart thermostat and smart home platform), the business value delivered, and lessons learned.

"The Eneco Group had the foresight to anticipate the challenges that arose from the industry's transformation, effectively formulating a new vision and company mission that promotes sustainable values, establishes fruitful partnerships, and delivers new customer-centric services. Digital transformation is a core component of this vision. Eneco's experience proves that utilities can 'think differently' and become services providers rather than commodities providers," said Roberta Bigliani, associate vice president and head of Europe, Middle East and Africa, IDC Energy Insights.



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