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Nov 2016 - Web Conference Proceeding - Doc # EMEA41877416

Long Live the Utility: Eneco's Business Reinvention

By: Roberta BiglianiVice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, Gaia GallottiAssociate Research Director, Europe


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This IDC Web Conference presents IDC Energy Insights' Show and Tell webinar, in which two guests from the Eneco Group — Michel Kerkhof, manager, strategic partnerships, and Willem Ackermans, advisor to the board of management — shared their company's business reinvention. The Eneco Group is working to secure a successful future in today's evolved energy markets. Eneco anticipated industry challenges, redefined its mission, and embarked on a profound company transformation, which made sustainability, customers, and innovation the central focus of its business strategy.

Hosted on October 20, 2016, this webinar highlights the pillars of this journey and describes the successful launch of Toon (Eneco's smart thermostat and smart home platform), the business value delivered, and lessons learned. Eneco's experience proves that utilities are able to think differently and prepare themselves to become service providers rather than commodity providers. IDC Energy Insights also recently published a Case Study document outlining Eneco's transformation: Business Strategy: The Utility is Dead, Long Live the Utility: Eneco's Business Reinvention (IDC Energy Insights #EMEA41831216, October 2016).

IDC Energy Insights' Show and Tell is a webinar series in which we partner with utilities to showcase their innovative projects and transformations as well as discuss what challenges they face and how they are addressing them, which can lead to innovation in other utilities/clients. This can benefit utilities as they can learn about what their peers are doing, especially lessons learned.


Subscriptions Covered

IDC Energy Insights: Europe, Middle East and Africa Utilities Digital Transformation Strategies , IDC Energy Insights: Worldwide Utilities Customer Experience Strategies

Companies Covered

Eneco Holding N.V.

Regions Covered

Western Europe

Topics Covered

Customer relationship management applications, Enterprise mobility

Vertical Markets

Energy as a service, Gas, Solar


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