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Aug 2017 - IDC MarketScape - Doc # EMEA42345617

IDC MarketScape: Western Europe Managed Security Services 2017 Vendor Assessment

Authors: Dominic Trott, Martha Vazquez

Abstract

This IDC MarketScape analyzes 12 managed security services (MSS) providers in Western Europe. It examines both quantitative and qualitative characteristics of each vendor, accounting for the prevailing trends that customers need and expect to see from their MSS providers (MSSPs). It is based on a comprehensive and rigorous framework that examines how vendors compare with one another. It also considers the key factors that are expected to be most strategic in determining the vendors' ability to meet the evolving needs of MSS customers over the short and long term.

This MarketScape has identified eight market leaders in the Western European MSS market (in alphabetical order): Accenture, Atos, BT, Deloitte, DXC, IBM, T-Systems, and Verizon. It has also identified four major players (again in alphabetical order): NTT Security, Orange Business Services, Symantec, and Telefónica.

"The lack of resource availability and the shortage of global security skills are driving Western European organizations to consider new ways of achieving their security, IT, and business goals," said Dominic Trott, research manager, IDC Western European Security. "The strength of this demand means that MSS is the fastest growing element of the security market in Western Europe. The vendor landscape has taken notice of this growth opportunity, encouraging new market entrants and intensifying competition."

Trott adds: "To win market share in a crowded provider landscape, vendors must bear two key considerations in mind. First, that a growing number of competitors provide end-to-end MSS portfolios, meaning that breadth of portfolio is ceasing to be a differentiator. Instead, MSSPs must differentiate themselves in line with three key characteristics where customer needs are evolving: supporting security as an enabler for business strategies (especially digital transformation), providing advanced services and advanced detection capabilities that can help transform customers' security outlook from being reactive to being predictive, and meeting customer expectations around the transfer and residency of security operations data."

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