"Government organizations that do not adopt these practices will witness a growing disconnect between their ability to deliver digital services and citizens' growing expectations for a rich omni-channel experience," said Chris Pennell, research director, IDC Government Insights Europe.
Disclaimer: IDC PeerScape: Digital Services Practices for Governments in Europe cites certain technology vendors. This information is for general-purpose use only. In no instance does any citation represent IDC's endorsement of a vendor's products or strategy, now or in the future.
IDC Government Insights: European Government Citizen Services , IDC Government Insights: European Government Digital Transformation Strategies