This IDC Market Forecast provides a topline 2017–2021 forecast for the EMEA fixed business voice services market. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the EMEA Telecom Services Database and Unified Communications and Collaboration Forecast, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice service. The report also features recommendations for providers. Attached to this document is a presentation that explains the methodologies behind this forecast and which shows the kinds of market analysis our data makes possible.
"Players in the EMEA business fixed voice services market are being challenged by irreversibly declining topline revenues. The moderate pace of the decline provides some time to react, but, unless they adjust their strategies, communications services providers in the region face an uncertain future." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA