This IDC Financial Insights Presentation provides an overview of the key results from IDC's Western European AI/Cognitive Solutions Survey, conducted in April 2017. This survey identifies current and planned deployments and spending plans across all major industry sectors in the region. Respondents were decision makers or members of the decision-making team split between line-of-business units and the IT function in their respective organizations. This presentation takes a detailed view from financial services organizations.
New regulations and the need to keep up with rapidly increasing customer expectations are fundamentally disrupting the financial services value chain. In order to be competitive in these market conditions, banks increasingly rely on disrupting technologies such as cognitive systems that enable the delivery of contextualized omni-experiences to the ecosystem. On the other hand, the fear that machine-based intelligence could displace jobs is inhibiting AI adoption in the European financial industry.
This presentation is aimed at technology buyers to help them identify trending themes around AI, machine learning, and cognitive systems in the European financial services industry. It also helps financial institutions compare their AI strategies against industry benchmarks.