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Sep 2018 - Market Share - Doc # EMEA42915118

Western Europe MPDS and BPS Market Shares, 2017: Accelerated Technology Development Driving Greater Contractualized Business Revenues

By: Jacqui HendriksEuropean Managed Print & Document Services (MPDS) - Research & Consulting


This IDC study provides Western European MPDS and BPS market share data for calendar years 2016 and 2017 and market shares by Western European country or subregion for 2017. This document updates Western Europe Basic Print and Managed Print and Document Services Market Shares, 2016: The Battle for the Midmarket Begins (IDC #EMEA41558217, August 2017) with actual data for 2017.

"Office printed page volumes are declining due to greater business process automation, driven by accelerated technology development to provide information anywhere, at any time, over many types of devices. As a result, Western European print/MFP providers aim to contractualize as much print business as possible to provide a recurring revenue stream," said Jacqui Hendriks, research manager, Imaging, Printing and Document Solutions. "IDC has observed the shift from break-fix to BPS and then to MPDS, but market players face challenges in providing competitive value-added and differentiated offerings. The enterprise market is mature, but there are opportunities to extend and expand engagements, while success in the burgeoning SMB market depends on vendors' ability to enable their channel partners through the right training and tools."



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