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TECH SUPPLIER Nov 2018 - Market Note - Doc # EMEA44468018

Danske Spil: Operation and Innovation in a Digital Organization

By: Mette AhorluResearch Director, European Services

Abstract

This IDC Market Note discusses innovation at Danske Spil (Danish Gambling), a Danish provider of gambling services to the consumer market. The company is close to becoming a 100% digital organization, thriving on a mix of innovation, good customer experience, and high-quality operation. Constantly renewing the customer offering and back-end systems is critical to retaining market share. CIO Karsten Fogh Ho-Lanng also shares his experiences with constant transformation.


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