TECH SUPPLIER Dec 2018 - IDC Survey Spotlight - Doc # EMEA44516718
What Matters When European Organizations Select a Services Partner?
By: Mette Ahorlu
This IDC Survey Spotlight looks at what European organizations look for when they select their main service provider, looking at how innovation, price, understanding of the client's specific business need, and ability to deliver business outcomes supporting these needs are prioritized against each other.
The Spotlight is based on a question from IDC's European Services Survey, 2018, with participants from 762 organizations with more than 250 employees representing seven regions/countries in Western Europe and a broad range of industries covering the full spectrum of the business communities. The survey does not aim to balance organizations by size but has a very strong representation of very large organizations — the main services spenders.