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Jan 2019 - Market Forecast - Doc # EMEA44543618

European Unified Communications as a Service Forecast, 2018–2022

By: Lise Hagen, Oru MohiuddinResearch Manager

Abstract

This IDC Market Forecast provides revenue and subscriber forecasts for the European UCaaS market, specifically, for the UCaaS applications and UCaaS voice segment; it replaces the EMEA UCaaS forecast document to focus solely on Europe. It contains splits for seven countries/subregions in Europe: the U.K., Germany, France, the Nordic countries, Southern Europe, the rest of Western Europe, and Central and Eastern Europe. The study outlines market drivers and inhibitors and provides guidance to vendors and services providers.

"UCaaS is among the most prospective growth engines for UC&C in EMEA offering modern-day communications and collaboration solutions, but it is also starting to mature, and more defined segments are gradually emerging. The mid-segment, consisting of businesses with employees ranging from 50 to 249 employees, is driving the strongest growth for both UCaaS Voice and Applications," said Oru Mohiuddin, research manager, IDC European Enterprise Communications and Collaboration.


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