This IDC Perspective discusses telcos' perspective of business support systems (BSS). The modernization of BSS is essential for the success of any DX program within a telco. This report summarizes the drivers for change in BSS and discusses how telcos are achieving this change and what challenges they are facing in trying to do so.
"Transforming BSS is essential if telcos are to realize the true value of their network investments, particularly in 5G," said Mike Cansfield, associate vice president, IDC Europe Telecommunications and Networking. "European telcos understand this and are adopting new architectures to achieve this change."