TECH SUPPLIER Feb 2019 - Market Presentation - Doc # EMEA44838719
The European Services Landscape in 4Q18 and Future Outlook
By: Mette AhorluResearch Director, European Services, Francesca CiarlettaResearch Analyst, European Services, Arun DaniSenior Research Analyst, IT Services, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice
This IDC Market Presentation was delivered in January 2019 to organizations subscribed to IDC's European Services research programs. It describes the impact of major events in 4Q18 on the European services market, including cloud and digital-related events. It also elaborates on some of the top 10 predictions for the service market over the next five years, including skills shortage, new ecosystems, automation and artificial intelligence (AI), and the central role of culture in successful digital transformation.
It also analyzes technology outsourcing deals and renewals. Lastly, it showcases an end-user case study summarizing the experience of a European fashion manufacturer on standardizing its infrastructure and data lakes to transform the service experience it provides clients.