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On-line Presentation


This IDC Market Presentation was delivered in January 2019 to organizations subscribed to IDC's European Services research programs. It describes the impact of major events in 4Q18 on the European services market, including cloud and digital-related events. It also elaborates on some of the top 10 predictions for the service market over the next five years, including skills shortage, new ecosystems, automation and artificial intelligence (AI), and the central role of culture in successful digital transformation.

It also analyzes technology outsourcing deals and renewals. Lastly, it showcases an end-user case study summarizing the experience of a European fashion manufacturer on standardizing its infrastructure and data lakes to transform the service experience it provides clients.


  • 24 slides

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