This IDC Market Forecast provides a topline 2017-2022 forecast for the European fixed business voice services market. It examines the transition from TDM to IP voice services and from on-premise voice platforms to hosted services. IDC data products, such as the EMEA Telecom Services Database and Unified Communications and Collaboration Forecast, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice service. The report also features recommendations for providers.
"Players in the European fixed voice market are challenged by irreversibly declining topline revenues, but it does represent pockets of interesting opportunities. Providers need to take a proactive approach to understanding market trends and evolving enterprise communication needs to build interesting solutions based on existing and next-generation architecture," said Oru Mohiuddin, research manager, IDC Europe Unified Communications and Collaboration.
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