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TECH SUPPLIER Mar 2019 - IDC Survey Spotlight - Doc # EMEA44893719

Chatbots and Conversational Interfaces: Who are They Effectively Supporting in Daily Business Activities?

By: Erica SpinoniResearch Analyst, European Software

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Abstract

This IDC Survey Spotlight analyzes the results of IDC's Europe AI/Cognitive Survey in June 2018. It illustrates the benefits of the deployment of chatbots and conversational interfaces in different business areas. The sample is based on 350 European companies covering all of IDC's vertical markets.


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