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Mar 2019 - IDC Perspective - Doc # EMEA44915419

Sorgenia: A Digitally Determined Energy Retailer

By: Jean-Fran├žois SegalottoAssociate Research Director, Europe

Abstract

This IDC Perspective analyzes how energy utility Sorgenia embarked on a comprehensive IT transformation program designed to support its all-digital growth strategy in view of the upcoming end of regulated pricing in Italy. Thanks to its strategic partnership with Accenture, Ferranti Computer Systems, and Microsoft, the program was a success and Sorgenia now boasts a set of business metrics that place it at the top end of the Italian market.

"The need to provide a better customer experience while streamlining operations is quintessential to energy retailers operating in competitive markets and beyond," said Jean-Fran├žois Segalotto, associate research director, IDC Energy Insights. "This case study shows how Sorgenia's choice to radically change to futureproof its business and become fully digital is really paying off."


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