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TECH SUPPLIER Mar 2019 - Market Note - Doc # EMEA44921219

The Association of British Insurers Annual Conference 2019: Customer Engagement Delivered With Empathy Critical Amid Turbulence

By: Sabitha MajukumarSenior Research Analyst, Worldwide Insurance Strategies


This IDC Market Note presents highlights and observations from the Association of British Insurers (ABI) Annual Conference 2019 — which was held in London on February 26, 2019 — with specific focus on the discussions around customer engagement. The event brought together industry leaders, politicians, and regulators to debate major issues affecting the U.K. insurance and long-term savings industry. The event paid a lot of attention to the importance of staying close to customers through contextual and meaningful engagement in a highly challenging marketplace..



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