This IDC PlanScape offers recommendations on how to approach the implementation of CDAs. It identifies key stakeholders, implementation phases, and the challenges organizations will need to overcome.
"Conversational digital assistants are slowly taking off across Europe. Their adoption is being driven by the desire to shift employees' focus to higher-value activities and to increase the efficiency of support processes, as well as by employer branding considerations. As assistant technologies mature, the range of use cases will increase, encompassing a significant set of support processes within organizations." — Research Manager Jan Alexa, IDC Insights Europe
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