This IDC MarketScape evaluates leading service providers by performing a qualitative and quantitative assessment of their capabilities and strategies regarding their digital transformation offering to the utility sector across all value chain segments. With its worldwide perspective, it aims to support utilities in choosing their partners in their transformational journey. It provides context for utilities evaluating vendors in this area, examines vendors' comparative success in the marketplace, and looks at how vendor offerings will evolve. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market, both in the short and long term.

"The emergence of new business models, the need to optimize operations, as well as competition from new entrants will keep utilities on their toes for years when it comes to digital transformation," said Phevos Skalidis, research manager, IDC Energy Insights. "More than in any other business transformation, success in digital transformation hinges on selecting the right partner ecosystem, and business and technology service providers are quintessential to this ecosystem."



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