TECH BUYER Apr 2020 - IDC MaturityScape Benchmark - Doc # EUR144691419

IDC MaturityScape Benchmark: Western Europe Future Enterprise

By: Philip CarterChief Analyst, Europe, Danielle HernandezResearch Analyst, European Digital Transformation Practice, Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe


This IDC study presents the results of IDC's 2019 Future of Enterprise MaturityScape Benchmark Survey for Western Europe. It should be viewed as a supplement to IDC MaturityScape: The Future Enterprise 1.0 (IDC #US43646819, April 2019). Together, they provide the next-generation framework to view digital transformation maturity. Serving as a guide for both businesses and technology suppliers, this study provides a structured breakout of European digital maturity across five key dimensions:

  • Future of Culture: Leadership at Scale
  • Future of Customers: Empathy at Scale
  • Future of Intelligence: Insight at Scale
  • Future of Operations: Resilience at Scale
  • Future of Work: Work Model at Scale

"As we move into an era in which innovation is business as usual, enterprises will build out their ecosystems and rethink how they relate to customers, employees, and partners, while laying down the flexible technical foundations to ensure business agility." — Research Manager Mark Yates, IDC Europe



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