By using this site, you agree to the IDC Privacy Policy

TECH SUPPLIER May 2019 - IDC Survey Spotlight - Doc # EUR145047619

Should Energy Retailers Focus on CX or EX?

By: Roberta BiglianiVice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe

On-line Presentation


This IDC Survey Spotlight analyzes utility industry data from an international survey conducted by IDC's Future of Work (FoW) Practice in November 2018. Specifically, it highlights how energy retailers, as well as vertically integrated utilities, are increasing focus on employee experience (EX) to improve customer experience (CX). It highlights what these companies are doing in the field of EX.

A total of 70 utility respondents that had senior roles across lines of business (23% of the sample), human resources (53%), and IT (24%) were interviewed for this survey.


  • 2 slides

Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us