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TECH SUPPLIER May 2019 - IDC Survey - Doc # EUR145047919

Future of Work: What's in it for Utilities

By: Roberta BiglianiVice President, IDC Energy Insights, IDC Government Insights and IDC Health Insights

On-line Presentation


This IDC Survey analyzes a portion of the results from IDC's International Future of Work Survey, November 2018, focusing on the utilities industry. Utility respondents (70 in total) were from 7 European countries plus the U.S. They had senior roles across lines of business (23% of the sample), HR (53%), and IT (24%).

The document provides a view to answer the questions below and concludes with recommended actions:

  • Why is Future of Work a transformational pillar for utilities?
  • What is utilities' approach to the Future of Work?
  • How are utilities tackling the talent issue?
  • Is there an appropriate focus on employee experience?
  • Are utilities enabling new ways of working?
  • Is human and machine collaboration the new normal for utilities yet?


  • 42 slides

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