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TECH SUPPLIER Jul 2019 - Market Forecast - Doc # EUR145213519

Western Europe Services Forecast, 2019-2023

By: Arun Dani


This IDC Market Forecast provides our Western European services forecast and our expectations for the 2018-2023 development of14 foundation markets — 12 IT services foundations and 6 business services foundations with 5 BPO-related sub-foundation markets — across 16 Western European countries. The forecast shows that there are plenty of opportunities for continued growth for service providers. While growth rates vary, there is a generally positive mood and acceptance of the need for services among Europe's organizations, and all market segments — except traditional comprehensive IT outsourcing deals — will continue to grow throughout the whole forecast period.

"There are plenty of growth opportunities in the European services market," said Arun Dani, senior analyst, IDC European Services. "But to be successful, vendors need to shift the focus toward delivering business outcomes, including tying this into their contractual agreements with their customers. As investment decisions and budgets shift more toward business leaders, organizations will be adopting business-related KPIs such as customer experience improvements, quicker time-to-market, and so on to measure the success of IT investments."



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