The IDC Market Forecast study examines the European UC&C market, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, contact center software and infrastructure, videoconferencing and telepresence equipment, other collaborative applications, unified communications as a service (UCaaS), and UC&C life-cycle services. It also contains breakdowns by business size and key geographies. The study outlines major market trends and provides recommendations for market players.
"The UC&C market is finally settling down after an initial uncertain period on account of the shift from the traditional on-premise model to the new genre of cloud-based aaS model. Traditional vendors are demonstrating a better understanding of the new segment as they continue to establish their presence through strategic partnerships within the ecosystem and/or acquisitions, while streamlining and consolidating their portfolios and honing their go-to-market strategies by taking into consideration the varying needs of enterprises based on vertical, business size, and affordability," Oru Mohiuddin, research manager, IDC Europe.
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