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TECH SUPPLIER Oct 2019 - IDC Survey - Doc # EUR145565919

European Insurance, 2019: Customer Experience and Innovation Agenda are Driving Digital Spend

By: Sabitha MajukumarSenior Research Analyst, Worldwide Insurance Strategies, Martin StillerSenior Research Analyst

On-line Presentation

Abstract

This IDC Survey analyzes insurance industry data from IDC's European Vertical Markets Survey, 2018-2019. The survey conducted by IDC's Customer Insights and Analysis Team covered 125 insurance and intermediary (agent/broker) organizations across Europe. The presentation examines adoption trends for digital technologies such as cloud, Big Data and analytics, internet of things (IoT), artificial intelligence (AI), and augmented reality/virtual reality (AR/VR) in European insurance. The research offers market indicators to help technology suppliers facilitate discussions with insurance clients and prospects in the region.


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