TECH SUPPLIER Oct 2019 - IDC Survey - Doc # EUR145565919
European Insurance, 2019: Customer Experience and Innovation Agenda are Driving Digital Spend
This IDC Survey analyzes insurance industry data from IDC's European Vertical Markets Survey, 2018-2019. The survey conducted by IDC's Customer Insights and Analysis Team covered 125 insurance and intermediary (agent/broker) organizations across Europe. The presentation examines adoption trends for digital technologies such as cloud, Big Data and analytics, internet of things (IoT), artificial intelligence (AI), and augmented reality/virtual reality (AR/VR) in European insurance. The research offers market indicators to help technology suppliers facilitate discussions with insurance clients and prospects in the region.
Big data analytics and discovery, Blockchain, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Financial resource management, Internet of things, Intrusion detection and prevention