Abstract

This report provides a detailed view of public cloud system and service management (SSM) software spending and vendor market shares in 2018, including public cloud services and on-premise/others. Figure 1 shows revenues and growth for individual vendors and the market in general, as well as the most important (top 10) vendors in the Western Europe SSM software industry. According to IDC's Semiannual Software Tracker as of June 2019, the Western European SSM software market achieved a total revenue of $4.4 billion in 2018, representing constant currency growth of 9.6%. BMC holds the leadership with $489.5 million in revenue and 11.2% share of the total SSM software market, growing at 10.5% year over year (YoY). Microsoft (10.8%), ServiceNow (10.4%), and IBM (10.1%) ranked second, third, and fourth, respectively, in terms of market share. VMware completes the top 5 SSM vendors for 2018. There are no dominant leaders as the market is fragmented, occupied by both new and established vendors (including BMC, Microsoft, ServiceNow, and IBM).

Most of ServiceNow's revenue (97.1%) comes from the IT service management (ITSM) segment, while 79.8% of VMware's revenue comes from the IT automation and configuration management (ITACM) segment. Revenues for the rest of the top 5 are distributed throughout the main segments: IT operations management (ITOM), ITACM, and ITSM.

This IDC Market Share is based on the 2018 of IDC's Semiannual Software Tracker and provides an overview of the Western Europe system and service management software market. It includes market vendor shares among different IT segments and how enterprises should face new technology changes in the cloud industry.

"The SSM software market is mainly growing due to the public cloud services industry. That being said, the on-premise/others segment includes both traditional datacenters and private cloud, which means that private cloud is growing at the expense of traditional datacenters. Use of public and private cloud is the result of the perks these two clouds provide as many enterprises prefer the benefits of private cloud and, at the same time, the cost of public cloud. In this complex environment, the Western European SSM market is fragmented, with many vendors but no dominant leader — proving that vendors are still facing their customers' requests," said Filippo Vanara, research analyst at IDC.

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