This IDC Market Forecast analyzes the European unified communications as a service market over the 2018–2023 forecast period.
"UCaaS has no doubt been a disruptor in the enterprise communications market as businesses gradually migrate from on-premise to cloud-based solutions. However, it has instigated interesting innovations in various categories, including on-premise solutions. These notable innovations include the development of cloud environments for on-premise infrastructure through containerization, devices as a service (DaaS), and the introduction of the opex model for on-premise equipment, as well as the growth of microservices (making hybrid architecture easier) These, combined with communications platform as a service (CPaaS), could potentially pull back the initially anticipated runaway growth for complete UCaaS solutions going forward," said Oru Mohiuddin, research manager, IDC European Enterprise Communications and Collaboration.
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