TECH SUPPLIER Dec 2019 - Market Forecast - Doc # EUR145740519

European Communications Platform-as-a-Service Forecast, 2019-2023

By: Melissa FremeijerSenior Research Analyst, European Telecommunications and Networking


This IDC Market Forecast assesses the European communications platform-as-a-service market for 2018 to 2023. It provides insight into the underlying forces impacting this market in the forecast period.

"CPaaS enables businesses to leverage voice, video, and messaging elements in ways beyond the capabilities of their existing communications systems and solutions. The CPaaS market is now entering a new stage marked by growing demand for and supply of low-code enablement to make enterprise CPaaS highly usable for a new group of knowledge workers, beyond developers, for leaders of business functions such as customer operations, service, and marketing — departments that are essential from a customer experience (CX) perspective. This trend will accelerate growth for this market going forward," said Melissa Fremeijer-Holtz, senior research analyst, European Infrastructure and Communications.



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