TECH BUYER Jan 2020 - IDC Perspective - Doc # EUR145762919

Intelligent Process Automation: The New Business Automation Toolkit

By: Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices, John O'BrienResearch Director, European Intelligent Application Services

Abstract

This IDC Perspective explores the evolution of the Intelligent Process Automation (IPA) technology and services market. IPA is a strategic business imperative for enterprises to accelerate digital transformation by focusing on business process transformation and automation. IPA initiatives can drive radical improvements in business process efficiency, productivity, employee performance, and operational intelligence. This report analyzes this evolution and provides recommendations for technology buyers.

"Intelligent Process Automation is an emerging practice that has huge potential to support the digital transformation of European businesses, but it's a fast-moving area that needs to be explored with a strategic perspective," said Neil Ward-Dutton, VP of AI and Intelligent Automation Practices, IDC Europe.


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