TECH SUPPLIER Apr 2020 - Market Note - Doc # EUR145767020

Ricoh and the Connection Between Employee Experience and Customer Experience

By: Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe, Zuzana BabickaSenior Research Analyst, Imaging Devices & Document Solutions, Central and Eastern Europe

Abstract

This Market Note examines how Ricoh uses employee experience and a human face to deliver high-level customer experience as a part of its digital transformation.


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