TECH SUPPLIER Jan 2020 - IDC Survey - Doc # EUR145843420

European Passenger Transportation Industry: Investments in Emerging Technologies

By: Massimiliano ClapsResearch Director

On-line Presentation


This IDC Survey analyzes 33 interviews with airlines (16 respondents), railways (four respondents), urban transit (11 respondents), and water transport (two respondents) to investigate the maturity, road maps, and investments of European passenger transportation executives in emerging technologies, such as artificial intelligence (AI), blockchain, 5G, edge computing, and quantum computing.

Highlights of the presentation are as follows:

  • European transportation executives have invested in the Internet of Things (IoT) for a variety of use cases, from shipment tracking, to ticketing machines, to safety and security monitoring, and passenger traffic flow analysis. However, only 15% are leveraging insights to change operating and business models.
  • European transportation organizations are adopting AI and robotics for safety and security. They are adopting robotics and augmented/virtual reality (AR/VR) for logistics and asset management. They are also adopting AI and blockchain for back-office and customer-facing process optimization.
  • European transportation executives are building 5G investment cases around faster connectivity, AR/VR, and IoT solutions.
  • European transportation executives are well aware of quantum computing but are at very early stages of investment.


  • 14 slides

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