TECH SUPPLIER Jan 2020 - IDC Survey - Doc # EUR145843620

European Passenger Transportation Industry: Growing IT Spending to Innovate, Optimize, and Improve Sustainability and Resilience

By: Massimiliano ClapsResearch Director

On-line Presentation

Abstract

This IDC Survey analyzes 33 interviews with airlines (16 respondents), railways (4 respondents), urban transit (11 respondents), and water transport (2 respondents) to investigate purchasing patterns in terms of priorities driving IT investment, IT decision makers, and types of suppliers that the European passenger transportation industry works with.

  • European passenger transport executives expect a positive business outlook for 2020, which will enable them to invest in digital solutions to improve resilience against cyberthreats, increase margins, innovate services, and become more environmentally sustainable.
  • CIOs hold decision-making power over IT budgets, but line-of-business executives must be involved in IT decision making, because digital is transforming operations and customer engagement.
  • Over 40% of IT budgets will be allocated to innovation and system upgrades. The top innovation priority in terms of business applications will be logistics management systems. Upgrades start with trade management systems.
  • Transportation executives leverage the capabilities of a broad range of technology suppliers to embrace 3rd Platform technologies (such as cloud computing) that will enable their digital transformation programs.

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