TECH SUPPLIER Jan 2020 - Market Forecast - Doc # EUR145921420

European Fixed Business Voice Platforms and Services Forecast, 2019-2023

By: Graham FruinSenior Research Analyst, European Enterprise Communications and Collaboration


This IDC Market Forecast discusses the European fixed business voice services market for 2018 to 2023. It examines the transition from TDM to IP voice services and from on-premise voice platforms to hosted services. IDC data products, such as the EMEA Telecom Services Database and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. Other models were used to study voice equipment installed bases and business penetration by voice service. The report also includes recommendations for providers.

"Due to advancements in technology and the demand for integration, fixed voice has become an integral part of unified communications and collaboration solutions. Providers need to capitalize on the greater need for combined technologies to come up with more varied and unique solutions that cover a wide range of business types and needs," said Graham Fruin, senior research analyst, IDC Europe Unified Communications and Collaboration.



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