TECH SUPPLIER Feb 2020 - Market Perspective - Doc # EUR145947520

European Intelligent Process Automation Predictions 2020

By: John O'BrienResearch Director, European Intelligent Application Services, Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices


This IDC Market Perspective provides our inaugural intelligent process automation (IPA) systems predictions for the European marketplace in 2020 and beyond. These top 5 predictions are based on our assessment of key European IPA vendor strategies, investments by European organizations, and analysis of IDC European data products.

"European enterprises realize they now need far more fuel in their automation armory than just vanilla RPA. They need intelligence, integration, intuitive user experiences, and seamless human-machine workflows to deliver on their ambitions to transform operations intelligently over the next decade," said John O'Brien, research director, IDC. "Europe offers a great opportunity for technology and service providers to differentiate around intelligent process automation, using IPA portfolios to transform customers' digital operations and outperform the competition."



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